1. INTRODUCTION
PackageReturns, LLC (“PackageReturns,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of individuals who use our mobile application, website, and related services (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use PackageReturns services.
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. INFORMATION WE COLLECT
PackageReturns may collect the following categories of information.
2.1 Information You Provide Directly
When you create an account, request a pickup, or contact us, we may collect:
2.2 Payment Information
Payments are processed through third-party payment processors such as Stripe.
PackageReturns does not store complete payment card numbers.
We may receive limited payment-related information, such as:
Payment processing is subject to the privacy practices and terms of the applicable payment provider.
2.3 Location Information
With your permission, PackageReturns may collect location information to provide services, including:
Customer location information may be used for:
Driver location information may be collected for:
Location permissions may be controlled through your device settings.
2.4 Package Information
To provide pickup services, we may collect information related to Packages, including:
PackageReturns does not generally inspect Package contents.
2.5 Device and Technical Information
When you use the Platform, we may automatically collect:
This information helps maintain security and improve service performance.
3. HOW WE USE INFORMATION
PackageReturns may use collected information to:
4. PHOTOS, SIGNATURES, AND PROOF OF PICKUP
To provide reliable transportation services, PackageReturns may collect proof-of-service information.
This may include:
These records may be used to:
PackageReturns will use reasonable measures to restrict access to these records.
5. HOW WE SHARE INFORMATION
PackageReturns does not sell personal information.
We may share information with trusted third parties necessary to operate our business, including:
5.1 Service Providers
Examples include:
These providers may access information only as necessary to perform services.
5.2 Drivers and Service Personnel
To complete pickups, authorized drivers may receive limited information, including:
Drivers are provided only the information necessary to perform the assigned service.
5.3 Legal Requirements
PackageReturns may disclose information when required to:
6. THIRD-PARTY SERVICES
The Platform may integrate with third-party services, including:
These third parties maintain their own privacy policies.
PackageReturns is not responsible for the privacy practices of third-party services.
7. DATA SECURITY
PackageReturns uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Security measures may include:
However, no electronic system can guarantee complete security.
You acknowledge that transmission of information over the internet carries inherent risks.
8. DATA RETENTION
PackageReturns retains information only as long as reasonably necessary for:
Retention periods may vary depending on the type of information.
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights regarding your personal information, including:
To make a privacy request, contact:
PackageReturns, LLC
Privacy Department
Email: admin@packagereturns.com
We may need to verify your identity before completing a request.
10. CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA), as amended.
These rights may include:
PackageReturns will update this section as required as operations expand.
11. CHILDREN’S PRIVACY
PackageReturns services are not intended for children under the age of 18.
We do not knowingly collect personal information from children under 18.
If we learn that we have collected such information, we will take reasonable steps to delete it.
12. MARKETING COMMUNICATIONS
With your consent, PackageReturns may send:
You may unsubscribe from marketing communications at any time.
You may continue receiving necessary service communications related to your account or scheduled pickups.
13. TEXT MESSAGE PRIVACY
If you provide a mobile phone number and consent to receive text messages, PackageReturns may send:
Message and data rates may apply.
You may opt out of marketing texts according to the instructions provided.
14. BUSINESS TRANSFERS
If PackageReturns undergoes a merger, acquisition, financing transaction, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
Any successor entity will be expected to protect personal information consistent with applicable laws.
15. CHANGES TO THIS PRIVACY POLICY
PackageReturns may update this Privacy Policy periodically.
Changes will be posted through the Platform or website.
The updated version will include a revised effective date.
Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
16. CONTACT INFORMATION
Questions regarding this Privacy Policy may be directed to:
PackageReturns, LLC
Privacy Department
Email: admin@packagereturns.com___________________
Website: www.packagereturns.com___________________
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